Shipping & Returns

Shipping Rates and Policies

We ship our trees by UPS.

Shipping Schedule

McCareth Best Bonsai Tree does everything possible to assure that your tree arrives quickly and in healthy condition. To prevent trees from being held by the carrier over the long weekends, we ship only on Mondays and Tuesdays so that all orders arrive before the end of the week. Orders received on Wednesday, Thursday and Friday will be shipped the following Monday.

Next Day Delivery

Shipping via Next Day Air is available Monday - Thursday. Orders must be received by 1:00 PM, EST. The shipping fee for sending bonsai trees via Next Day Air is 3 times the price of the regular shipping. For example, if the shipping cost shown in our catalog is $9.95, the Next Day Air shipping cost will be $29.85.

Cold Weather Shipping

We may delay the shipment of your tender tropical tree order until the weather warms up enough to avoid frost damage during transit. Should that be necessary we will contact you at that time.

Shipments outside the contiguous 48 states.

Shipments to Alaska, Hawaii, Puerto Rico and United States Virgin Islands add $15.00 surcharge

Return Policy

Ordering from McCareth Best Bonsai Tree is risk-free. If you are not satisfied with your tree or other products when you receive them, return them within 7 days of receipt and we will provide you with a replacement, exchange or full refund.

Returned items should be carefully repacked in their original packaging materials and be returned with all paper work.

Backorder Policy

If the bonsai tree you ordered is out of stock, you will be given the option of picking another tree and applying the price you paid toward it or you may get a full refund, including tax and cost of shipping you paid. For all other products, you will be informed of the approximate delay and you will have the option of waiting until it is available or getting a full refund.

Damaged Goods Policy

All damaged goods must be returned within 7 days for an exchange, a replacement, or a full refund.

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